FAQ
Find quick and helpful answers to commonly asked questionsBackground checks are paramount to creating a trusting environment between the care worker and service users. This entails carrying out a Disclosure and Barring Service (DBS) check and a right to work check on the person. This gives you confidence that the person that is coming into your home have been fully vetted to do so.
If you would like to delete your account please contact support@pairmycare.com
PairMyCare allows you to have control over who delivers the care to you. If you are a private payer or receiving direct payment you will be able to use the system and get the same level of support and service.
Pair My Care is dedicated to providing quality care and quality care professionals. If your query is urgent the best way to contact us will be via the support chat functionality or emailing support@pairmycare.com
You are able to pay via credit/Debit card. All payments are handled by stripe.
You will receive ans email confirming when your email was verified.
If you have a billing issue the best way to contact us will be via the support chat functionality or emailing support@pairmycare.com
If you have concern or complaint, please email complaints@pairmycare.co.uk you an also contact CQC (https://cqc.org.uk)
You will be able to share the persons profile via the message functionality.
If you have a refund query please contact us via the support chat functionality or emailing support@pairmycare.com
Yes, you can cancel your booking. If you go to dashboard and click on the visit you will be able to cancel/Edit the booking.
We expect every self-employed carer using our platform to adhere to the latest government guidelines for PPE. If you believe that your carer’s levels of protection are not sufficient, either discuss it with them in person or let a member of our team know.
If you would like to delete your account please contact support@pairmycare.com
Becoming a member of pairmycare helps support many people today needing your care and assistance. Below are the highlighted benefits when subscribing to pairmycare:
- You can set your own time, days you want to work and choose the locations you wish to work in
- You can set your own rate
- You build lasting relationships with users of the service
- You get paid quickly once work is completed
Background checks are paramount to creating a trusting environment between the care worker and service users. This entails carrying out a Disclosure and Barring Service (DBS) check and a right to work check on the person.
Pair My Care is dedicated to providing quality care and quality care professionals. If your query is urgent the best way to contact us will be via the support chat functionality or emailing support@pairmycare.com
Once you’ve signed up, you will receive an email notification asking you to verify your account details by clicking on a link that’s been sent to your registered email address. Follow the verification instructions from the link and at the end of the process, it will tell you that your account has been successfully verified and can therefore start using the account.
You can change the data you entered on the site by logging in and editing the data, please make sure to click save when complete.
If your account has been blocked, contact support@pairmycare.com for support on reactivating your account additionally use the chat window.
If you forget your password, on the login pop up, click on Forgot Password which will send you a password reset link to your registered email account.
Please refer to the checklist provided in your registration email.
Once you’ve applied for a job, Users of the service are alerted instantly of your response. You may need to speak to them beforehand but the process is quick and easy.
Pair My Care has partnered with Stripe so that after 72 hours of a completed visit, you’ll receive the payment in your bank account.
pairmycare is available to download in both IOS and Android. Please click on the link of preference.
For billing concerns, you can contact support@pairmycare.com or start a support chat.
For any urgent concerns, you can contact our support team via support chat or email support@pairmycare.com
You can see a list of all the visits you’ve completed once you’re logged in. Click on My Jobs to see all visits completed.
PairMyCare has the right to close your account if we believe you have violated our terms ond conditions or have received 3 complaints from users of the service for terms violations. We will send email notifications before we decide to deactivate your account.
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